Net-Map is an interview-based mapping tool that helps people understand, visualize, discuss, and improve situations in which many different actors influence outcomes. 
Dear Neil and Noora, your comments (see below) made me dig into this issue more seriously and I did finally find the study (302 KB) I talked about in the last post. Katie Liljenquist at BYU’s Marriott School of Management studied how adding a socially unique outsider increases both group discomfort and the quality of results. The radio discussion was on WAMU (American University Radio), part of the Kojo Nnamdi Show.
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Filed under: case studies, Other people's work, Uncategorized
