The study I quoted below…

Dear Neil and Noora, your comments (see below) made me dig into this issue more seriously and I did finally find the study (302 KB) I talked about in the last post. Katie Liljenquist at BYU’s Marriott School of Management studied how adding a socially unique outsider increases both group discomfort and the quality of results. The radio discussion was on WAMU (American University Radio), part of the Kojo Nnamdi Show.

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