How your landscape expands if you talk about conflict…


Let me start by saying: I don’t like conflict. I am actually pretty good at diffusing unnecessary conflict and running away from necessary conflict.  (except sometimes, when I turn around in mid-running, and explode, but that is a different story).

I don’t even like talking about conflict. So why have I started insisting that most of the groups that I draw network maps with, add a link of “conflict” to their picture? Even if they don’t approach me with the question: “How can we solve our conflicts better?” Even if they don’t mention a single conflict when we plan the Net-Map session. But rather, their question might be: How can we be more successful in project implementation? How can I achieve my personal career goals? Or: How can we change the world?

I stumbled over the importance of talking about conflict when talking about networks rather unintentionally. When I included the link “conflict” in some of the maps I drew, I realized a pattern: Often the groups had agreed on the actors that play a role for the question, put them all on the map, linked them with friendly or neutral links, such as collaboration, hierarchy or money flows.

Then we moved to the question: Who has a conflict with whom? And all of a sudden new actors came out of the woodworks, quiet participants became agitated and the group explained the world to me in a way that had much more depth (dark and deep holes too) than the good weather picture we had seen before.

While I learned a lot about the personal differences, conflicts of interest and beliefs, I also learned about the history of the system, because most conflicts reach into the past. I started understanding where people were coming from, both in terms of their thinking and their family, loyalty and tribal relations. And by mapping out the conflict flows and how they are embedded in the rest of the social network, we could detect patterns and reasons that go beyond individual .

One agency or actor might be at the center of all conflicts in the network: Is that because they are mean and always looking for trouble? Or because they are standing up for what is right, in a corrupt system? Or is it because their formal role is to control others (e.g. evaluation function) so conflict is inherent in their role and will remain a productive force in the system?

There might be actors who have conflicts with our opponents – can we build coalitions, even if their area of interest is different from ours?

Drawing the lines of conflict is like adding the shallows to a nautical navigation map. Instead of just seeing where the ocean starts and ends, you now know which rocks and sandbanks you need to avoid on your perilous journey of change. And, in case you are nervous to ask about conflict when you are drawing network maps, in my experience, putting the conflict on paper by drawing colorful lines together seems to be enough of a diffusion that the sessions don’t normally end in a yelling match but rather turn into a collaborative exploration of how the conflict works.

One Response

  1. Thanks a lot for sharing your thoughts Eva!
    I agree with you about the importance of making visible and understanding the conflicts in order to solve them.This is why I found Net-Map particularly useful in our research about groundwater quality assessment and management!

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